Terms and Conditions

Welcome to winterfellbd.com also hereby known as “we”, “us” or “WINTERFELL”. Please read these Terms & conditions carefully before using this Site. By using the Site, you hereby accept these terms and conditions and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by WINTERFELL. (Registration number: TRAD/DNCC/013875/2024)

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

Introduction

The domain name www.winterfellbd.com (referred to as “Website”) is owned by “WINTERFELL” .

By accessing this Site, you confirm your understanding of the Terms of Use. If you do not agree to these Terms, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms of Use regularly for updates. Your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of those changes.

User Account, Password, and Security

You will receive a password and account designation upon completing the Website’s registration process. You shall be responsible for maintaining the confidentiality of your account & its password as well as all the transactions/requests done/received under your password or account. You agree to (a) immediately notify winterfellbd.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. winterfellbd.com shall not be liable for any loss or damage arising from your failure to comply with the T&C.

Services

winterfellbd.com provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase custom merchandise from Winterfell and various sellers.(Collectively, “Products”). The Products can be purchased through the Website through various methods of payments offered. Upon placing an order, winterfellbd.com shall ship the product to you and you shall be responsible for its payment.

Privacy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of winterfellbd.com The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Winterfell’s name is stated as the source and prior written permission of winterfellbd.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information
  • Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer
  • Conduct or forward surveys, contests, pyramid schemes or chain letters
  • Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded
  • Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
  • Violate any applicable laws or regulations for the time being in force in or outside Bangladesh
  • Violate abuse, unethically manipulate or exploit any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.

Discount Policy

User can avail only one method of discount at a time (free delivery, coupon discount, payment gateway discount).

  • if cart contains free delivery product then coupon discount will only be applicable to non free delivery products.
  • if customer uses a payment gateway that offers discount, then coupon discount will not be applicable.

Product Description

winterfellbd.com attempts to be as accurate as possible. However, winterfellbd.com does not warrant that product descriptions or other content of the site is accurate, complete, reliable, current, or error-free. If a product offered by winterfellbd.com itself is not as described, your sole remedy is to return it in unused condition.

Links to Third Party Site

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of winterfellbd.com or the Website and winterfellbd.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. winterfellbd.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. winterfellbd.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by winterfellbd.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Abusing winterfellbd.com

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. Please report problems, offensive content and policy breaches to us. We work to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify our team and we will investigate.

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged.

All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Reasons for returns & replacement

Product is damaged, defective or not as described.Size Mismatch for clothing.Color Mismatch for clothing.Wrong product sent.

How to return:

Contact Winterfell’s Customer Care team by emailing info@winterfell.com or Whatsapp (+880 1787-108735) within 03 days after receiving your order.

Once we pick up or receive your return, we will do a quality check of the product at our end and if the reason for return is valid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy

The refund will be processed after we have completed evaluating your return.Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.If online payment is made once more due to technical error, payment refund will be made.You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at info@winterfell.com or Whatsapp (+880 1787-108735) and we shall investigate.

Order Cancellation

You will get a phone confirmation after you place an order. If you wish, you can cancel that order when you receive our confirmation call. You may not be able to cancel your order after you agree to receive product on our confirmation call.

If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.

For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective account after your order has been cancelled. Your entire order amount will be refunded.