Contact with Winterfell

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to ensure that the products you receive match the images displayed on our website as closely as possible. However, please note that there may be slight variations in color and texture due to factors such as lighting, screen calibration, and production processes.

To provide the most accurate representation, we use high-quality images and detailed descriptions for each product. If you have any specific concerns or questions about a particular item, please don't hesitate to contact our customer service team.

We're committed to providing you with a positive shopping experience.

Where can I view my sales receipt?

You can view your sales receipt via your email or order page in your account.
Also we will add a receipt with your order package

How can I return an item?

To return your item, you can check this link for more info:
return and refund

Will you restock items indicated as “out of stock?”

Absolutely, we'll restock your favorite items!

We understand the disappointment of seeing an item out of stock. Rest assured, we're constantly working to replenish our inventory and bring back popular items.

Here's what you can do:

  1. Sign up for Notifications: Keep an eye on our website or subscribe to our newsletter. We'll notify you as soon as the item is back in stock.
  2. Check Back Regularly: We frequently update our inventory, so it's worth checking back periodically to see if the item has been restocked.

We appreciate your patience and look forward to serving you again soon!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Address:

    Contact Information

    Address:
    Winterfell,
    Level 5, House 10
    Road 20, Section 2, Nikunja, Dhaka-1229, Bangladesh

    Hotline: +880 1787-108735

    Email: info@winterfellbd.com